Smart IVR refers to interactive voice response (IVR) systems that can recognize and respond to human…
Tag: Call Center Software Features
How to know if a natural language IVR is worth the cost
Customer service expectations have changed dramatically over the past several years, with more people expecting to…
Is a Multi-Level Auto Attendant Worth the Upgrade?
If you’ve ever called a company and been greeted by a friendly automated voice offering a…