New Delhi: Indigo, India’s largest airlinehas contradicted the findings of a survey by EU-based claims processing agency AirHelp, which ranked it among the world’s worst airlines based on parameters such as PunctualityQuality of Service, and Compensation handling. The survey ranked IndiGo 103 out of 109 airlines with a total score of 4.80.
In a statement on Wednesday, IndiGo questioned the credibility of the survey, citing the absence of details about the sample size and methodology used or compensation guidelines from India. The airline emphasized its consistent performance in punctuality and low customer complaint ratio, especially for an airline of its operational scale.
“As India’s most preferred airline, IndiGo echoes the findings of this survey and reiterates its commitment to timely, affordable, courteous, and hassle-free travel experiences for its customers.”
IndiGo highlighted its commitment to providing reliable services, stressing that it often scores high on punctuality metrics. The airline expressed concern about the survey’s failure to meet global aviation industry standards, further questioning its relevance to India. Dynamics of air travel.
gave Air Aid Survey reviewed major global airlines, ranking them on punctuality, service quality, and their approach to compensation claims, but was criticized for a lack of transparency in the methodology.