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Bengaluru: Rohit Jaitleywho most recently served as the country head for India in the global investment and retirement savings business. Fidelity Internationalwas assigned additional responsibilities. His expanded role now includes overseeing technology and operations for the company. Global platform solutions (GPS) Division. Its HR head, Upasna Nischal, replaces Jetly as the new leader of the India site. These changes reflect Fidelity International’s commitment to strengthening its leadership and capabilities in the country.
The Bengaluru center complements the Gurugram and Mumbai offices which already employ 4,500 people, making it the largest center outside the UK. Fidelity International operates in more than 25 locations and manages $925.7 billion in total assets. Its clients include central banks, sovereign wealth funds, large corporations, financial institutions, insurers, and wealth managers.
In his elevated role, Jaitley will coordinate the worldwide technology and operations functions for Fidelity International’s GPS division. The GPS unit combines personal investing, workplace investing, and advisor services under the Fidelity International umbrella. “My role is not to run a classic technology organization and serve the customer practically. It’s about how you bring those two groups together, create a more integrated operating model, so that the customer wins.” go, and we’re able to offer the right things to the right customers without a lot of friction,” he said.
Data-driven decision-making is based on extensive information generated in operational and technical domains. Their integration enables more dynamic customer service through agile methods. Jetly highlights that the evolving nature of compliance requires proper investment throughout the digital customer journey. “As we grow, financial risk and fraud present significant challenges AI Systems in day-to-day operations enables us to distinguish between fraudulent activity and genuine customer interactions during normal operations,” he said.
Jaitley put together a unique GCC governance model that helps advance strategic priorities. “We want Net Promoter Score (NPS) to increase, so that’s a big outcome we’re chasing. We’re chasing a very important aspect of client retention and growth. The third aspect is scaling the business. And our ability to deliver performance.
Sally Nelson, Chief People Officer at Fidelity International, said, “India remains strategic to Fidelity International’s growth strategy, providing data value, shared consulting services, and extensive capabilities to streamline and optimize processes. with “
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