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Dubai: Dubai’s Ruler Sheikh Mohammed bin Rashid Al Maktoum has reprimanded three top government officials for failing to uphold the open door policy – a principle that ensures unrestricted public access to government officials.
Sheikh Mohammed said these officials had limited public access by claiming a reliance on digital services, which went against Dubai’s “culture of serving people directly and making their lives easier.”
He asserted, “Dubai’s global success stems from its people-centric, open culture of governance. Any deviation from these values will be met with corrective action. Shaikh Mohammed told GDRFA (General Directorate of Residencies and Foreigners’ Affairs, which manages Dubai’s visa and residency services, also commended Lt. Gen. Mohammed Al Marri for his public service and maintaining an open-door approach to the UAE There are tools like the Mystery Shopper app, launched in 2020, to measure and improve government services through public feedback. Sheikh Mohammed warned underperforming departments to improve their services or take action Face it.
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