Industries like healthcare, for example, have strict regulations governing communications, and HIPAA-compliant VoIP providers offer security, privacy, and access management tools to help companies comply with these regulations. Get support – even when employees access the network from remote locations.
Meanwhile, poor encryption and security can also affect your bottom line, as fraudsters and fraudsters will find ways to exploit weaknesses. Commit VoIP fraud on unsecured phone systems.. Toll fraud works by hijacking a company’s phone system to make artificial and high-volume long-distance calls. The system owner is charged for these calls (often without notice), and the fraudsters are then given a share of the revenue from colluding carrier services.
Along with toll fraud, VoIP systems have many other vulnerabilities – but only if you’re using one of them. Best business phone servicesyour vendor is going to handle the challenging parts of VoIP security and encryption. You only need to promote basic network security in your organization (strong passwords, access controls, etc.).
Good providers handle VoIP security and encryption.
Oh Hosted VoIP service is a cloud-based communication solution that offers secure voice calling and messaging over the Internet.
The beauty of these services is that security and encryption are included. VoIP providers update software and firmware, maintain hardware, and help you follow regulatory compliance.
Of course, fraudsters and fraudsters are constantly upping their game, but VoIP providers respond to these attacks in real time and keep your system safe from the latest threats.
With a hosted VoIP service, your employees have individual login credentials to access their VoIP accounts, and all of your company’s calls are routed through the service provider’s network. This means the VoIP provider handles security and encryption when routing calls, not you.
It also means that your business is protected no matter where your employees are because a VoIP service allows them to access a secure communications network from any softphone. Your employees will also not be tasked with performing any additional security tasks, as VoIP services apply the latest measures across the entire network. Many of the headaches involved with Remote work security Now you are completely off your plate.
What should a secure VoIP provider have?
A good VoIP provider should have strong encryption protocols to keep your data safe in transit. Thus, voice calls and messages are unintelligible until they reach their destination, where only the recipient can decode them.
Similarly, A Stateful firewall and/or intrusion detection systems help prevent attacks and unauthorized access. Improved login security measures eg Multi-factor authentication (MFA) and two-factor authentication (2FA)For example, more secure access, and password and token systems can also be an effective measure against unwanted intrusions.
The following technologies help VoIP providers secure their networks.
- Session Border Controllers (SBCs): An SBC acts as the gatekeeper of a network by managing the flow of IP communications. SBCs are particularly useful for protecting against Denial of Service (DoS) and Distributed DoS (DDoS) attacks.
- Transport Layer Security (TLS): TLS protocols use cryptography to secure the signaling and media channels of a VoIP network. TLS protocols use a digital handshake to authenticate parties and establish secure communication.
- Secure Real-Time Transport Protocol (SRTP): SRTP is a media encryption standard that acts like a certificate of authenticity, which may be required before media access is granted.
Not every organization needs SBCs, but anyone using a cloud phone system can be vulnerable to a VoIP DDoS attack. Work with your vendor. Deploy a future-proof VoIP phone system. After that Network security architecture best practices.
The VoIP industry has standards and frameworks to guide companies with the best security practices available. In fact, the International Organization for Standardization (ISO) publishes guidelines that cover this area.
A good provider should have the following certifications and certifications:
- PCI Compliance: PCI compliance There is an information security standard for card payments. Having this certification facilitates secure payments from major credit cards.
- ISO/IEC 20071: It outlines a global set of Information Security Management System (ISMS) standards that help secure business data.
- ISO/IEC 27002: This code of practice for information security controls outlines controls and best practices for protecting information.
- ISO/IEC 27005: This certification refers to Information Security Risk Management. It provides guidelines for assessing and managing information security risks.
- ISO/IEC 27017: It establishes protocols for cloud service providers. This obviously helps to secure cloud services and their ecosystem.
- ISO/IEC 27018: It explains how to protect personally identifiable information (PII) on public clouds.
Secure VoIP providers also need to be aware of their human layer security. Many scams are caused by human error, so a business is only safe when its staff members are trustworthy. As such, businesses are vulnerable to social engineering attacks.
Social engineering It is the process of manipulating individuals into giving up sensitive information. Instead of relying on technical vulnerabilities, many scammers use human psychology to obtain passwords, login details and other sensitive information.
Fraudsters often use phishing techniques to gain trust. The technique involves sending messages and emails that appear legitimate, ultimately forcing individuals to give up new passwords or login details after trusting the source’s legitimacy.
VoIP providers can limit opportunities for social engineering by implementing 2FA or as part of MFA. IVR authentication Workflow Simply put, the more authentication steps required, the more information a scammer needs to extract, and the more information a scammer needs to extract, the less likely they are to infiltrate.
Employee training and awareness are also important factors in mitigating social engineering attacks, as monitoring communication patterns and identifying anomalies can root out social engineering efforts before they gain any traction. can
To counter these initiatives and further educate employees, Udemy, Coursera, and edX run cybersecurity courses that include modules on social engineering. Similarly, Black Hat and DEFCON include workshops on the relationship between psychology and security.
Self-hosted VoIP security and encryption is a challenge.
Some companies choose to host their VoIP server on their company premises. This comes with some advantages, as building a self-hosted system from the ground up gives you more options for customization and control.
However, several challenges make hosting a VoIP service impractical for many businesses. These areas include:
- Cost: A VoIP system is expensive to set up compared to subscribing to an existing service. A VoIP service provider already has the necessary infrastructure, hardware, and backend up and running.
- Responsibility: Self-hosting offers customization and control at a price. With your own VoIP system, you must update software, manage hardware, and troubleshoot technical issues.
- Scalability: Your self-hosted VoIP system may require hardware upgrades and other configurations to increase capacity. You can achieve the same capability enhancement with a few clicks using a VoIP service.
- Security and Encryption: With a self-hosted VoIP system, security and encryption are your responsibility. For many business owners, this alone is enough to rule out self-hosting.
Additionally, self-hosting is often only possible with a dedicated IT team or managed services provider. Without one, your security and encryption probably won’t be as good as a hosting service provider — one that has its own team dedicated to running the latest security protocols.
Using self-hosted VoIP also presents complications for remote teams, as you must configure the network for remote access while maintaining security. This process usually involves Virtual Private Network (VPN) or other secure remote access methods.
Let the professionals handle VoIP security and encryption.
VoIP security is complex and constantly evolving, so outsourcing a VoIP service makes sense for a variety of reasons.
Even Cheapest VoIP Phone Service Providers do the heavy lifting for you, so there’s no need to buy, configure and maintain expensive on-premises VoIP infrastructure that will become obsolete in a few years.
Meanwhile, security and encryption are the foundation of a good VoIP business, and most VoIP service providers will have better security and encryption in the long run than self-hosted solutions.
So unless you’re in the telecom industry and have major communications security tasks, it’s probably best to let the professionals handle it.