crossorigin="anonymous"> Air India is fully committed to improving service quality, consistency: CEO Wilson – Subrang Safar: Your Journey Through Colors, Fashion, and Lifestyle

Air India is fully committed to improving service quality, consistency: CEO Wilson


New Delhi: CEO Campbell Wilson on Wednesday said that Air India is fully committed to improving service quality and continuity across all sectors, to become a world-class airline. In his New Year greetings, Wilson noted that “Air India’s global coverage will expand further in the coming years, not least because of the recent addition of 100 aircraft to its order book, from 470 in 2023.” therefore enhances the prior commitment.”

These new aircraft will be supported by a brand new 12-bay maintenance facility and maintenance training school in Bengaluru, a new 34 aircraft flight school in Amravati, and the aforementioned training academy in Gurugram, strengthening India’s aviation ecosystem. will support clarifying our commitment. Not just our airline, he said.

“Air India’s transformation spans every aspect of our business, and includes significant upgrades to systems, processes, infrastructure, equipment and people. While there is still a way to go, some significant milestones have been achieved. have gone.” He added that more than 100 new aircraft have been deployed, including India’s first Airbus A350 aircraft which is now flying from Delhi to London and New York.

“These form one-third of our twin-aisle fleet that now sports the latest interior and entertainment systems, with the rest of the fleet undergoing a similar upgrade over the next two years. Domestic and short-haul international destinations, are already well under way, and will be completed by mid-2025.”

The merger of four Tata Airlines into one full-service airline, Air India, and one low-cost carrier, Air India Express, was completed in late 2024, and the then Vistara aircraft are now deployed on metro-to-metro domestic routes. . and to key international destinations such as Frankfurt and Singapore to ensure a consistently high-quality experience.

These mergers and delivery of new aircraft have taken the fleet to 300 aircraft, giving it access to more than 100 destinations in India and worldwide.

He said that a new lounge has been opened in Bengaluru for passengers in premium classes and another lounge will be opened soon in Delhi during 2025 and in other major cities in the future.

Air India has covered a lot of ground in the post-privatization period. “We recognize that there is much more to be done. All 30,000 Air Indians are fully committed to improving the quality and consistency of our services across all sectors, so that Air India becomes the world-class airline that we are.” Everyone wants it.” said.



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