‘Christmas is ruined’ after Morrison misses a festive delivery.

Some Morrisons customers missed out on a traditional Christmas dinner after their online orders didn’t arrive in time, leaving them to raid their cupboards to put together a festive feast.

Customers told the BBC their “Christmas was ruined” as they had to make do with makeshift meals ranging from potato waffles to pickled onions.

Morrison charged.”System problemsFor disruption to in-store and online customers from December 23.

It apologized at the time and applied additional discounts, saying it fulfilled many orders over Christmas.

The supermarket said it was still investigating the cause of the problem, but told the BBC it was “not something we would comment on”.

“Our whole Christmas was ruined,” said Kate, a Morrison’s customer in Exeter, who has aurophobia and does not drive.

She described Morrisons as “hugely disappointed” after the supermarket failed to deliver her Christmas shopping.

“They canceled my order without notifying me so by the time the delivery slot came and went, the shops were closed.”

“My daughter and son were coming over for Christmas Day and Boxing Day – both are disabled so couldn’t go to the shops.”

She says they had to make do with ham, pickled onions and “a few spuds my daughter had left over with frozen broccoli and cauliflower.”

“We mainly had bubbles and sobs on both Christmas and Boxing Day,” he said.

Kate’s daughter, who uses a wheelchair, said the family were told the order had been canceled two minutes before shops closed on Christmas Eve.

He said he was “really disappointed and disappointed” with Morrison’s customer service.

“The Christmas dinner is something we really look forward to,” he said.

“If they were having problems the day before and had a conversation, people could go to other stores.

“We’ll probably be going somewhere else next Christmas.”

The supermarket offered her £10 in loyalty points but she has yet to accept – and is still waiting for a refund.

In Edinburgh John also had to turn to his freezer for Christmas lunch with his partner and friend.

He said his order was initially delayed from December 23 to 24, before it was discovered too late that it would not arrive at all.

He said that I called him but all the lines were closed.

“So Christmas lunch was chicken, potato waffles, some leeks I had already had and gravy.

“At least the company was good.”

She said she was charged £150 by Morrisons, despite her food not arriving.

“They agreed to compensate me yesterday but I am still waiting for the money,” he said.

“They have offered a £10 goodwill voucher, but I won’t be using them again.”